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The Requirements:

Patients should be able to make and cancel appointments online - in place on SystmOnline

Patients should be able to order prescriptions online - in place on SystmOnline

Patients should be able to view a summary of their patient record online - now activated and in place on SystmOnline. This includes: Allergies and Sensitivities, Acute Medication, Repeat Medication and Past Repeat Medication.

From 31st March 2016 patients may request access to their detailed coded record online. For more information please see the guidance here. Detailed Coded Record 


Patients can access all these options by registering for SystmOnline.

Ask at reception to be registered for online access. You will need to bring two pieces of identification with you, and one of these should include a photo eg passport or driving licence. The other may include a bank statement or utility bill with your address.


Reception staff will issue you with a username and password. Please keep this safe and do not share it with anyone.

Patients previously already registered will have only had access to the first two options. Since March 2015 we will have upgraded their access to include online viewing of the summary record.

New patients registering for online access will automatically have the first three options enabled.

New guidance available to help people with disabilities to access GP online services

If you have a disability and would like help using GP online services we now have practice guides to help you better understand about GP online services and how you can use them.


Did you know GP online services can help those with disabilities to:

  • independently book appointments
  • order repeat prescriptions
  • view their GP record.


Our staff can also help patients that are deafblind, have hearing loss, sight loss, autism spectrum disorders and/or learning disability.


You can download an easy read guide from:

or by using this email to order a guide

or by asking your GP reception staff for a copy.


NHS England, Action on Hearing Loss, Change, The National Autistic Society, RNIB and Sense, have worked together to develop the guides.

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