Patient and Staff Protection
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
Social Media Policy
With the increasing use of Social Media we are aware that from time to time patients may post comments about the Surgery on websites.
We will not be drawn into discussion about the Surgery or individual patient care on any form of Social Media.
If any of our patients are unhappy with any aspect of our care then please come and talk to us direct - we have a complaints procedure which is available on our website under our "Policies" section.
We will not tolerate unfair or untrue comments about our very hardworking staff who always do the best that they can for our patients.
Did Not Attend (DNA) Policy
Patients who do not keep appointments and do not cancel them cost the NHS millions of pounds and also waste the doctors' time and deprive another patient of an appointment.
We all accept that people can forget appointments. However, patients who DNA twice in fairly close proximity will receive a letter. This letter sets out the practice policy and describes that if a patient should continue to DNA without contacting the practice they may be removed from the practice list. Should this occur, a discussion will take place with the GP partners. The decision whether to remove the patient will be taken on a case by case basis. If the decision results in removal:
-NHS England Midlands and East will be informed of the request to remove the patient from our list
-A letter will be sent informing the patient that he/she is being removed from our list and detailing the reason