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pad_and_penSuggestions & Complaints

Combs Ford Surgery aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know. Speak to whomever you feel most comfortable – your GP, our practice administrator, our business manager or our reception staff will be happy to help. In the majority of cases, concerns can be resolved quite easily.

However, if you feel we have not dealt with the issues you have raised as you would wish please contact our Practice Manager Helena Nunn.   Full details of your complaint will be taken and a full investigation will be initiated. 

You will receive an acknowledgement letter within 3 working days and we will endeavour to answer your queries within 10 working days. 

We also welcome your comments and praise for our staff! 

Please ask our Reception staff for a copy of our leaflet “How To Make A Complaint/Compliment”. 

Complaints Leaflet

Other useful contacts –

PALS (Patient Advocacy & Liaison Service)
Rushbrook House

Paper Mill Lane

Bramford IP8 4DW

Tel: FREEPHONE 0800 389 6819

Diabetic Eye Screening

The Practice shares your diabetes related data with the Diabetic Eye Screening Programme operated by Health Intelligence (commissioned by NHS England). This supports your invitation for eye screening (where you are eligible and referred by the Practice) and ongoing care by the screening programme. This data may be shared with any Hospital Eye Services you are under the care of to support further treatment and with other healthcare professionals involved in your care, for example your Diabetologist.

For further information, take a look at Health Intelligence’s Privacy Notice on the diabetic eye screening website:



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